Privacy Policy

Ascend General Contractors LLC (“we,” “our,” “us”) is a Washington State licensed general contractor (License #ASCENGC762D5) headquartered at 3211 140th Ave NE, Bellevue, WA 98005. This Privacy Policy explains how we collect, use, and protect information you provide when you contact us through this website.

We collect information you provide directly to us, including:

• Contact details — name, phone number, email address, and project location you submit through our forms, chat assistant, or scheduling tools
• Project details — the type of project, square footage, materials, timeline, and any notes you share
• Communications — copies of messages you exchange with our chatbot or send to us by email, text, or phone
• Automatic information — anonymized analytics via Google Analytics 4, including pages visited, approximate location, device type, and referrer

We use the information you provide to:

• Respond to your inquiry and schedule a free consultation
• Prepare estimates and manage your project
• Send transactional emails (estimate confirmations, appointment reminders, project updates)
• Send SMS messages directly related to your project (see our SMS Terms)
• Improve our website and services
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

When you submit a form with a phone number, you agree that we may contact you by phone call and text message about your project. Message frequency varies and depends on the stage of your project. Message and data rates may apply. You can opt out of SMS at any time by replying STOP, which will not affect any non-SMS communications. See our SMS Terms for full details. Consent to SMS is not a condition of purchasing any services.

We share your information only with service providers who help us operate this website and communicate with you:

• Vercel — website hosting
• Twilio — SMS message delivery
• Calendly — appointment scheduling
• OpenAI — our chatbot uses OpenAI to generate replies; chat content may be processed by their API
• Google — Analytics and Maps services
• Resend / email provider — transactional email delivery

We may disclose your information if required to do so by law, or in response to valid requests by public authorities.

We use Google Analytics to understand how visitors use our website. Analytics cookies are set by Google, not by us. You can opt out at tools.google.com/dlpage/gaoptout. We do not use cookies for advertising or cross-site tracking.

We use industry-standard technical and administrative safeguards to protect the information you provide. All form submissions are transmitted over HTTPS. No method of transmission or storage is 100% secure, however, and we cannot guarantee absolute security.

You may, at any time:

• Request a copy of the personal information we hold about you
• Request that we correct or delete your information
• Withdraw consent to SMS or email communications (reply STOP for SMS; email us for all other channels)

Email info@ascendgeneralcontractors.com with the subject line “Privacy Request.” We will respond within 30 days.

This website is not directed at children under 13, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Updates will be posted to this page with a new “Last updated” date.

Questions about this Privacy Policy? Contact us:

• Email: info@ascendgeneralcontractors.com
• Phone: (509) 218-3787
• Mail: Ascend General Contractors LLC, 3211 140th Ave NE, Bellevue, WA 98005